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Privacy Policy

This Privacy Policy explains how [Legal Entity Name] ("Chatvora", "we", "us") collects, uses, and protects information when you use the Chatvora platform.

Last updated: [Last Updated Date]

1. Information we collect

We collect the following categories of information:

  • Account information: name, work email and authentication credentials you provide.
  • Organization information: business name and members you add to your organization.
  • Usage and device information: logs, IP address and basic diagnostics.

2. Business information we process

When you connect business assets through Meta’s official onboarding flow, we process the business information those APIs return to us, such as identifiers for your Business Portfolio, WhatsApp Business Accounts and phone numbers, and status/quality information provided by Meta.

3. Meta-related information

Authentication occurs through Meta’s official authentication flow. We never collect or store your Meta password. Access tokens obtained through the official flow are stored encrypted and are never exposed to the browser. Messaging limits, quality ratings, verification and eligibility are determined by Meta and may change according to Meta’s policies.

4. Purpose of processing

  • To provide and operate the Chatvora platform.
  • To display the account, phone-number, template and status information Meta permits.
  • To secure your account and maintain audit logs.
  • To provide support and comply with legal obligations.

5. Data retention

We retain Chatvora-controlled data for as long as your account is active or as needed to provide the service, and thereafter only as required to comply with our legal obligations or resolve disputes.

6. Security

We use encryption for sensitive credentials, server-side authorization, secure sessions, webhook signature verification and audit logging. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard measures.

7. Third-party services

Chatvora integrates with Meta’s WhatsApp Business Platform and may use infrastructure and analytics providers to operate the service. These providers process information on our behalf under appropriate safeguards.

8. Data deletion

You may request deletion of Chatvora-controlled data at any time via our Data Deletion page. Data controlled by Meta is subject to Meta’s own policies, and we cannot delete data that Chatvora does not control.

9. Your rights

Depending on your jurisdiction ([Jurisdiction]), you may have rights to access, correct, export or delete your personal information. To exercise these rights, contact us using the details below.

10. Contact details

[Legal Entity Name]
[Registered Business Address]
Email: [support@chatvora.in]